Last updated: December 05, 2023

Privacy Policy

We, Pragyaware Informatics Private Ltd., are registered at 4th Floor Golden Plaza, Near Arora Neuro Centre, Mall Road, Ludhiana- 141001, are software development oraganisation registered in India have created an app for our client Ajmer Vidyut Vitran Nigam Limited under the name of “Urja Sarthi”. At Pragyaware Informatics Private Limited, we value your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By downloading and using the “Urja Sarthi” application/ website/WAP site you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access “Urja Sarthi”.

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to “Urja Sarthi” applications, desktop website & mobile WAP site.

General

We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by “Urja Sarthi” will only be in connection with the provision of agreed services & products and this Privacy Policy.

Periodically, we may reveal general statistical information about “Urja Sarthi” & its users, such as number of visitors, number and type of goods and services purchased, etc.

We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Personal Information

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, electricity connection and any details that may have been voluntarily provide by the user in connection with availing any of the services on “Urja Sarthi”.

When you browse through “Urja Sarthi”, we may collect information regarding the mobile/ tab device details, domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.

Use of Personal Information

We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc..

We also use your contact information to send you offers based on your previous orders and interests.

Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. “Urja Sarthi” uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Links to Other Sites

Our site links to other websites that may collect personally identifiable information about you. “Urja Sarthi” is not responsible for the privacy practices or the content of those linked websites.

Security

“Urja Sarthi” has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Consent

By using “Urja Sarthi” and/or by providing your information, you consent to the collection and use of the information you disclose on “Urja Sarthi” in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

Online queries in “Urja Sarthi” dashboard AVVNL PORTAL

Helpline - 0161-4640060

Pragyaware Informatics Pvt. Ltd.

avvnl@pragyaware.com

If “Urja Sarthi” needs additional time for any case, same will be informed to customer along with reason of delay and expected resolution time lines

Level 2 (Complaints)

If customer's issue is not resolved even after contacting various complaint resolution channels, he/she can reach out to our head officer at:

Head Officer
Pragyaware Informatics Private Limited
4th Floor, Golden Plaza Near Arora Neuro Centre, Mall Road, Ludhiana, Punjab, India 141001
Email: avvnl@pragyaware.com